Support and Assistance

We're here to help. Available every day from 10:00 AM to 8:00 PM.

Email

Write to our support team.

info@gestioneincassi.cloud

Phone

Call us for immediate assistance.

+39 0424 066 922

Hours

Available every day.

10:00 AM – 8:00 PM, 7 days a week

Web App

How do I access the web app?

Go to app.gestioneincassi.cloud from any browser (Chrome, Firefox, Safari, Edge) and sign in with your credentials.

Which browsers are supported?

All modern browsers: Chrome, Firefox, Safari, Edge, and Opera. We recommend using the latest available version.

How do I record a payment?

From the dashboard click the "New payment" button, enter the amount, type, payment method, and save. The entry is immediately visible to all users on your account.

Can I add custom payment methods?

Yes, from Settings you can create custom payment methods tailored to your business.

Can I export my data?

Yes. From the Reports section you can export your data in CSV or Excel format for offline processing.

How do I manage account security?

You can change your password at any time from Settings. We recommend a strong, unique password for this account.

Mobile App

Is the app available on the App Store?

Yes! The native app for iPhone and iPad is available on the App Store. Search for "Gestione Incassi" or use the direct link on the homepage.

Does data sync with the web version?

Yes, all data syncs in real time between the mobile app and the web version. Everything is always up to date.

Does it work offline?

The app requires an Internet connection to sync data in real time. A connection is needed for full functionality.

Does the mobile app cost extra?

No. The mobile app is included in all plans at no extra cost. Just download it and sign in with the same web credentials.

Is it available for Android too?

Currently the native app is only available for iOS (iPhone and iPad). Android users can access the platform via browser from any device.

Does it have the same features as the web version?

The mobile app offers the core features for day-to-day management. For advanced features like reports and settings, the web version is more complete.